Deleting your data

Last updated: 23 August 2026

This page explains how to have data held by D2D Guru deleted, including anything we obtained from Facebook or Instagram. Whatever route you use, write to admin@d2d.guru if you would rather ask a person — we answer within 30 days.

If you are a merchant

Disconnect a messaging channel

1. Sign in and open Messengers in your dashboard.
2. Open the connected channel and choose Disconnect.

Once the disconnect completes we stop receiving that channel's messages and delete its stored access credentials. If the messaging platform cannot be reached at that moment the disconnect is retried until it succeeds, and the credentials are deleted then. For a Facebook Page or Instagram account we also remove our subscription to that page, so Meta stops sending us its messages.

Delete your account and its data

Email admin@d2d.guru from the address you use to sign in, asking us to delete your D2D Guru account. We delete your connection credentials, your settings, your conversations and the customer details held for you.

If you messaged a shop that uses D2D Guru

Your conversation belongs to that shop, and it decides what happens to it. You can either ask the shop directly, or write to admin@d2d.guru telling us which shop you messaged and on which app, and we will act on it. We delete the messages we hold from that conversation and the contact details stored with it — your name, phone number, email address and delivery address.

Deleting data obtained from Facebook or Instagram

There are three ways to have this data removed:

1. From your dashboard. Disconnect the page, as described above.
2. From Facebook. Open Settings & privacy → Settings → Business integrations, find D2D Guru, and remove it. This revokes our access to the page at once. To have the data we already hold for that page deleted as well, tell us by email as described below.
3. By email. Write to admin@d2d.guru with the name of the Facebook Page or Instagram account concerned.

Removing the integration in Facebook revokes our access but does not by itself erase what we already hold — to have that deleted, disconnect the page in your dashboard or ask us by email. When we delete a page's data we remove the page access credentials, the page identifier and name, the customer identifiers issued to us for that page, and the message content received through it.

What we keep, and why

We may keep records the law requires us to keep — principally order and accounting records for completed orders — for the period Thai law prescribes, and we may keep information needed to resolve a dispute or prevent abuse. Everything else is deleted.

Deleting data here does not delete the conversation from the messaging app itself: a copy stays in the customer's and the merchant's own chat history, which is held by that platform, not by us.

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